Frequently Asked Questions
Who are we?
Here at uPlayMultiSports we deliver high quality multi-sport coaching programmes for children. Our ethos is about participation, staying active and having fun! We want everyone who comes to our camps to enjoy experiencing as wide a range of activities as possible in a safe and friendly environment. Our courses are enjoyable, and our coaches will ensure your child has a great time!
How are your team of staff selected?
We have an excellent team of staff hand picked to ensure your child has an unforgettable experience within our camps. We are proud to have a diverse range of coaches from a range of sporting backgrounds some achieving National and International status within their sport.
We always have more applicants than positions so we are able to be very selective in our recruitment. All staff are fully trained and are cleared through the Disclosure and Barring Service (DBS) at an Enhanced Level. We also provide initial Safeguarding, Child Protection and First Aid courses for our team and follow up with refresher courses every 3 years.
When do your camps run?
Our camps run through the school holidays, we offer Netball, Tennis, Multi-sports and an opportunity to do both in our Split day courses which compromise of Tennis in the morning and Multi- Sports in the afternoon.
Unfortunately we do not run on Bank Holidays.
What are the timings?
A full day on our Multi-Sports Camp Adventure Programme is 9am – 4pm, half day is 9am – 12.30pm and 1pm – 4pm
A full day on our Tennis Camp is 9am – 4pm, half day is 9am – 12pm and 1pm – 4pm
We also offer an Early drop off at 8am – 9am and Late stay 4pm – 5pm for both Tennis & Multi-Sports camps.
Our Netball Camps offer a variety of different times and dates across numerous locations. Please click the BOOK NOW button to see our different Netball camps.
Arrival and collection
On arrival your child is signed in and settled in to their first activity, our Head coaches are available to discuss any immediate needs your child may have on the day not already noted within your booking.
Please allow time for arrival and collection as our team need to comply with necessary security procedures.
Please note – pick up from Multi-sports camp is not permitted before 3.45pm unless previously agreed with the camp manager.
What if I’m delayed?
Please notify us as soon as practically possible so we can let your child/ren know. Don’t worry, your child will be well cared for until your arrival. Payment for late collections or additional late stay requests can be made on the day.
There will be an additional charge applied for late collections, please see below;
If more than 10 minutes late for a normal pick up a £4 charge will be applied.
If more than 10 minutes late for a late stay pick up (after 5pm) an £10 charge will applied for every 30 minutes that you are late.
What if my child is not well and cannot attend?
If your child is unwell on the day of the camp unfortunately we cannot offer a refund. However, if you get in touch with us before 8.30am on the day of your camp/course we will give you credit to use another time. There will be a £5 admin charge to pay in order to do this.
Where are they located?
Our Multi-Sports camps run from Wodson Park and/or Allenburys’ GSK Sports Centre, Ware and Hitchin Girls School sports centre, Hitchin.
Our Tennis camp runs from HGS sports centre, Hitchin.
Our Netball Camps operate from a range of locations. Please click the book now button to see what we have on offer.
Who can participate in camps?
For our Multi-Sports Camp Adventure Programme all children aged 5 on or before Sept 1st right up to and including 14 yrs of age can participate. Children who will be still be aged 4 on or after Sept 1st are only permitted to attend for up to 4 hours.
Our Netball camps cater for children aged 8-14.
My child may need extra assistance, is this something you can accommodate?
We want to ensure every child gets to enjoy our uPlaySports activities. Please contact us in advance to discuss your individual needs. We can offer a 1-2-1 service at an additional cost or an adult friend can come along to offer assistance throughout the day.
There may be some activities that may prove unsuitable, we can discuss this in advance. Please note we do not have the provisions to offer intimate care.
How are the groups split? – (Multi-Sports Camp Adventure Programme only)
The groups are split on age. The younger group will normally be comprised of children up aged 8 and under and the older group ages 8-14. If your child would rather go in the older/younger group we will always accommodate the request as long as we feel they are capable.
Which activities are included in Multi-Sports?
A fun, action packed day of sports activities with a variety of activities such as Trampolining, Gymnastics, Badminton, Table Tennis, Kwik Cricket, Football, Basketball, Bench ball, Arts and Crafts, Games, Athletics, Uni-Hockey, Dodgeball, Parachute games, and more….
Should we need to withdraw any of the activities, for example as a result of unsuitable weather conditions or equipment failure, we will re-instate them as soon as is practically possible.
The daily activity plan is subject to change depending on space available and weather conditions.
What happens if it rains?
We love the Great British weather and we are prepared for everything! Some activities will be withdrawn in wet weather for safety reasons.
We have an exciting range of activities using both indoor and outdoor facilities so whatever the weather your child will have an action packed day.
What if my child has an accident?
Accidents do happen, normally bumps and grazes as with any sporting activity. All our staff are first aid trained, any minor accident during camp will be treated, recorded and you will be notified on collection. In the unlikely event that a more serious injury occur we will of course contact you straight away.
My child has medication that may / will need to be administered during the day, can this be accommodated?
Please contact us in advance of making your booking to talk us through your child’s individual needs.
How do I book?
All bookings are taken through our website. Please click the big red BOOK NOW button in the top right of the screen.
I’ve made an error with my booking, what should I do?
Don’t panic! Our camps are very busy so please contact us straight away, we will do our very best to accommodate any day changes or timings.
Please note a £5 administration fee will be applied to change your booking.
What does my child need to bring?
We provide all equipment needed for camp so your child does not need to bring anything other than a packed lunch, sports water bottle, additional clothing if needed and sun protection / Hat.
We do not have refrigeration facilities on site, please use a small cool pack or frozen juice carton to keep contents cool until lunch.
We have drinking water on site so all water bottles can be refilled throughout the day.
Do they need money?
We have a tuck shop on our Multi-Sports Camp Adventure Programme where small treats can be purchased during lunch. Tuck Shop Prices: Sweets, 10p – 60p, Drinks, 75p – £1.30
What do they need to wear?
Recognised sports clothing and clean non-marking trainers must be worn, additional clothing if needed. Jeans, singlets and beach shorts are not appropriate.
All clothing and belongings should be marked with your child’s name.
Please note Netball and Tennis Clothing requirements may differ, please check out individual product guidelines for further information. Don’t worry if you are unsure, please email firstname.lastname@example.org and we will be happy to help.
What shouldn’t my child bring to camp?
We strongly advise that children do not bring mobile phones or any electronic devices such as ipads, iPods etc. There is no real use for these items and they are often mislaid as children are busy with our daily programme of activities.
Staff are trained not to put themselves in a difficult position by taking care of such items and we cannot accept responsibility if they are lost or stolen. Our insurance does not cover such items.
Mobile phones: Although we understand the need for older children who make their way to and from camp to have a mobile phone, they are not allowed to be used once on camp, during break times or for photographs. They must be kept in personal baggage at the risk of the owner at all times. Please ensure your child is aware of this.
Due to health and hygiene reasons, we are unfortunately unable to allow any birthday cakes (or any other food treats) to be brought onto our camps to be shared with the groups.